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Professional Moving Claims Management Software

Streamlined solutions for filing, tracking, and resolving moving damage and loss claims with confidence and transparency.

Complete, web-based moving claims management

Mover Claims browser-based claims management software lets moving companies collect, manage and settle claims from customers for any type of moving related claim. Movers can use moverclaims.com directly, or embed the claims forms on their own site. All claim types are handle with one, small bit of code, dynamically changing the messaging, inputs and requirements based on the type of claim the customer is filing.

Our mobile-friendly platform does not require the user to install another app on their phone. Whether using a computer or mobile device, your customers will be able to provide all the information you need to effeciently handle their moving claim.

Combined with advanced task management, collaboration features including split claim, assignments and settlement, you can manage every step in the claims process in Mover Claims.

Easy Claim Filing

Easy Claim Filing

When things don't go right, showing your customers you are serious about their satisfaction can keep the relationship positive. Our easy claim filing shows your customers you care.

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Manage Claims Efficiently

Manage Claims Efficiently

Your team can manage, track status, and settle claims from beginning to end. With our system, your claims team can handle claims efficiently.

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Claims Reporting

Claims Reporting

Whether for your internal management or reporting to national accounts, you have visibility into claim details from claim amounts vs allowable amount, to timelines from submission to settlement and steps in between.

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Why Choose MoverClaims?

Claim Management

Claim Management

Collaborate, Communicate, Settlement

With the claims detail managed in the portal, all team members have visibility into each customer claim. With Notes, task management, status indicators, and more, your team can easily manage the claims and service the customer. Some of the features in the Claims Management:

  • Claim Assignment - Assign claim to individual claims manager. 
  • Claim Status - New, In Progress, Settled, Assigned to [van line, other partner]
  • Tasks Management - easily apply and track steps to process claims
  • Item Responsibility Assignment - Third-party assignment for the subrogation process
  • Notes - copy emails, record phone conversations, keep updates.
  • Settlement - E-signature and offline (PDF) settlement process
  • Complete Audit trail

More features for claim management are part of the system. 

 

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Easy Claim Form Management

Easy Claim Form Management

One Code Covers All Claim Type Forms

Mover Claims provides two ways to allow shippers to file claims.

  • On-Site widget for your website
  • Custom URL on MoverClaims.com for your Moving Company

When a shipper selects the claim type, the form, directions, and information will change dynamically. 

You can customize the form content in the Portal, from instructions to required fields, the system makes it easy to maintain all claim forms for your shippers.

 

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Mover Claims Process

Mover Claims Process

The Broad Steps to Facilitating a Moving Claims

When a customer signs an agreement with a mover, they are covered by a standard $0.60/lb item protection coverage. The shipper/customer may opt for Full-Coverage at an additional cost. This is important, as it directly affects the amount a shipper may receive if an item gets damaged.

Following a move, the shipper has 90 days to file a claim for interstate movers. For intra-state moves, the claim period will vary.

The customer must supply the mover with the list of what was damaged, the nature of the damage, and the claim amount. Some movers may request other information as well, such as the purchase price, date of purchase (how old an item is), etc. 

Once the mover receives the claim, they review the items to the Bill of Lading to determine if the claimed item was part of the move. If it is, the following steps are

  1. Determine who the responsible party is. While the mover will remain the contact for the customer, the items may have been handled by multiple parties along the shipping path. 

  2. Assess the value of the item and determine if it can be fixed, replaced, or simply provide a cash settlement.

  3. If a repair is the determination, then the Mover will coordinate with a service to facilitate the repair.

  4. Once the scope and value of the repairs have been completed, the Settlement Agreement & Release (SAR) is generated.

  5. The customer can e-sign, or sign the SAR. 

  6. Funds are released.

Each step can take time and have multiple sub-steps depending on the nature of the items, value, and repair / replace options.